Berklee Card

Frequently Asked Questions (FAQs)

What is the Berklee Card?

The Berklee Card is Berklee College of Music’s official identification card issued to all members of the College Community. It is required for identification and access to essential campus services. It also functions as a convenient payment method for services on campus. All students, faculty, and staff at Berklee College of Music are currently eligible to receive a Berklee Card.

How do I get my Berklee Card?

All returning students should already have a Berklee Card. New students will receive their Berklee Card upon arriving to campus.

There is no charge for your initial Berklee Card.

What if I lose my Berklee Card?

If you lose your Berklee Card, immediately visit the Berklee Card Account Management Center or call 1.866.865.2375 to disable your Berklee Card Account.

To obtain a replacement card, visit Public Safety located in the basement of 155 Mass Ave Building. A $15 fee will be charged to replace your card.

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How does the Berklee Card Account work?

The Berklee Card Account is a cashless, prepaid spending account on your Berklee Card that is accepted on and around the Berklee College of Music campus. Unused balances roll over semester to semester and year to year. You must add value to your account before using your Berklee Card Account to make purchases. You must have sufficient value available in your Berklee Card Account to pay for each transaction. Each time you use your Berklee Card Account, the amount of the transaction will be deducted from your account. You may not spend more value than you have.

What is my Berklee Card Account Number?

Your 16-digit Berklee Card Account number is located on the front of your Berklee Card right above the bar code.

What's the difference between my Meal Plan and Berklee Card Account?

Both accounts are accessed by your Berklee Card.
All residential students are required to participate in a meal plan which varies based on where you live on campus. Payment is made at the beginning of the each semester along with tuition and other fees.
The Berklee Card Account is a new prepaid spending account that is accepted at all dining locations on campus, the campus bookstore, select vending machines, on-campus copy center and copy machines, and popular off-campus businesses. It is designed to eliminate the need to carry cash around campus. You or your parents must add value to your Berklee Card Account before using it for purchases. Value in the Berklee Card Account rolls over from semester to semester and from year to year.

When is value added to the Berklee Card Account available?

Funds transferred by debit/credit card and cash are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Berklee Card Account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

How do I make a purchase with the Berklee Card Account?

At retail locations, the Berklee Card Account works much like a debit or credit card. Just present your Berklee Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self service locations, simply insert your card in the terminal.

Where can I use the Berklee Card Account?

The Berklee Card Account can be used at all dining locations on campus, the campus bookstore, select vending machines, on-campus copy center and copy machines, and popular off-campus businesses. These can be identified by the “Welcomed” sticker featuring the Berklee Card logo. A complete list of accepting locations can be seen at http://www.berkleecard.com/acceptinglocations.htm.

How do I recommend additional accepting locations for the Berklee Card Account?

Cardholder suggestions are welcome and encouraged. Recommendations can be sent via email to our recruitment department. Please include the name of the location and why you would like to see them join the program.

Is the Berklee Card Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

What if I forget my user name or password?

Go to Berklee Card Account Management Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

What is the Berklee Card Account refund process?

You may receive a refund of your Berklee Card Account balance when you graduate, withdraw or leave the Berklee College of Music. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the College’s card program service provider in writing to:

Campus Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@berkleecard.com

Please see Section 20: Account Refunds of the Berklee Card Account in the Terms & Conditions for further details.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

What is the difference between the Berklee Card Account and Campus Cash?

Campus Cash broadens the acceptance of the Berklee Card Account off campus. It enables you to use your Berklee Card Account account to make purchases at a network of businesses that accepts prepaid spending accounts from many participating colleges and universities in the Boston area. The Berklee College of Music is one of these colleges. So, in addition to being able to use your Berklee Card Account account on and around campus, you can use it to make purchases at any business that displays the Campus Cash Welcomed sticker – more than 75 in the Back Bay, Fenway and Cambridge neighborhoods. To see a complete list of locations, click here.

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www.berklee.edu Berklee Card Account Terms & Conditions FAQs