FAQs

Have another question?  Email it to mycard@berkleecard.com
  1. What is the Berklee Card?
  2. How do I get my Berklee Card?
  3. What if I lose my Berklee Card?
  4. What is my Student ID Number?
  5. What is my Berklee Card Account Number?
  6. What is the difference between my Meal Plan and Berklee Card Account?
  7. How does the Berklee Card Account work?
  8. When is value added to the Berklee Card Account available?
  9. Where can I use the Berklee Card Account?
  10. How do I make a purchase with the Berklee Card Account?
  11. What happens if I swipe my card at a self-service location and the machine does not work?
  12. How do I recommend additional accepting locations for the Berklee Card Account?
  13. What if I forget my user name or password?
  14. Is the Berklee Card Account Management Center a secure site?
  15. What are the Berklee Card Account Terms and Conditions and How can I review them?
  16. What is the Berklee Card Account refund process?

What is the Berklee Card?

The Berklee Card is the official identification card of Berklee College of Music. It is issued to all members of the College Community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and off campus.  All students, faculty, and staff at Berklee College of Music are currently eligible to receive an Berklee Card.

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How do I get my Berklee Card?

All returning students should already have a Berklee Card. New students will receive their Berklee Card upon arriving to campus.

There is no charge for your initial Berklee Card.

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What if I lose my Berklee Card?

If you lose your Berklee Card, immediately visit the Berklee Card Account Management Center or call 1.866.865.2375 to disable your Berklee Card Account.

To obtain a replacement card, visit Public Safety located in the basement of 155 Mass Ave Building. A $20 fee will be charged to replace your card.

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What is my Student ID Number?

Your Student ID Number is located on the front of your Berklee Card. It is not your social security number, but a unique number that is 7 digits in length.

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What is my Berklee Card Account Number?

Your 16-digit Berklee Card Account number is located on the front of your Berklee Card and uniquely identifies your prepaid spending account.

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What’s the difference between my Meal Plan and Berklee Card Account?

Both accounts are accessed by your Berklee Card.

All residential students are required to participate in a meal plan which varies based on where you live on campus. Payment is made at the beginning of each semester along with tuition and other fees.

The Berklee Card Account is a prepaid spending account that is accepted at all dining locations on campus, the campus bookstore, select vending machines, the on-campus copy center and copy machines, as well as popular off-campus businesses. It is designed to eliminate the need to carry cash around campus. You or your parents must add value to your Berklee Card Account before using it for purchases. Value in the Berklee Card Account rolls over from semester-to-semester and year-to-year.

To learn more about how to use the prepaid accounts on your Berklee Card, click here.

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How does the Berklee Card Account work?

The Berklee Card Account is a cashless, prepaid spending account on your Berklee Card that is accepted on and around the Berklee College of Music campus.  You must add value to your account before using the Berklee Card Account to make purchases and have have sufficient value available in your account to pay for each transaction. Every time you use your Berklee Card Account, the amount of the transaction will be deducted from your account and you may not spend more value than you have. Unused balances roll over semester-to-semester and year-to-year.

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When is value added to the Berklee Card Account available?

Funds transferred by debit/credit card are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Berklee Card Account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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Where can I use the Berklee Card Account?

The Berklee Card Account can be used at many campus locations and at off-campus businesses. These can be identified by the “Welcomed” sign featuring the Berklee Card Account logo. Click here for a complete list of accepting locations.

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How do I make a purchase with the Berklee Card Account?

At retail locations, the Berklee Card Account works much like a debit or credit card. Just present your Berklee Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for the Berklee Card Account?

Cardholder suggestions are welcome and encouraged. Recommendations can be sent via email to our recruitment department at campuscashmerchantcare@blackboard.com. Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to Berklee Card Account Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

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Is the Berklee Card Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Berklee Card Account Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Berklee Card Account. They are available for review via a link in the footer of every page on this site.

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What is the Berklee Card Account refund process?

You may receive a refund of your Berklee Card Account balance when you graduate, withdraw or leave Berklee College of Music. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the College’s card program service provider in writing to:

Berklee Card Service Center

PO Box 1305

Doylestown, PA 18901-0117

or by emailing mycard@berkleecard.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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